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Training

As an Atlassian Training Partner we don't stop at providing our customers with licenses and services. Apart from creating and delivering custom Decadis training programs, all our trainers have been officially authorized by Atlassian to deliver the official Atlassian training courses - online, onsite or at one of our training locations in Munich or Koblenz. We are proud to continuously work with Atlassian to ensure that our customers get the most up to date training experience aligned with the latest product developments.

With years of hands-on experience as consultants, substantiated by official certifications obtained directly from Atlassian, our trainers are well prepared to help you get the most out of your Atlassian tools. Try us!

If the variation of official courses doesn't reflect your specific needs, we are glad to offer custom trainings - as unique as your business needs. Needless to say the content and design of those courses are perfectly fitted for the designated target audiences, from Jira (system-) administrators to day-to-day end users. Get in touch and we'll discuss your needs!

Official Atlassian Training Course Catalogue

Jira Essentials

Description

In this course, attendees learn how JIRA is organized and gain hands-on experience working with the JIRA application by performing the most common tasks.

Attendees work through real-life scenarios using a preconfigured instance of JIRA. By logging in to JIRA as users with various job roles and JIRA roles, attendees gain an understanding of who typically performs which tasks and why. After attending this course, attendees will learn the basics of managing and tracking team issues and projects. They will return to their jobs with increased confidence and a better command of often-used JIRA features.

Duration: 3.5 hours
Level: Introductory

Objectives

After attending this course, attendees should be able to:

Create a JIRA issue and progress it through the workflow
Monitor the issue status as it flows through the workflow using search
Describe how issues are categorized in JIRA
Save a search to simplify status requests
Modify existing issues, changing priority and assignees
Update multiple issues in one operation to align with changing business requirements
Use versions to coordinate a product release
Communicate progress of project tasks using the JIRA dashboard.

Audience

This course is designed for novice or new JIRA users, product managers, project administrators, JIRA application admins, and system admins. JIRA experience or issue tracking systems is not required. This class is a prerequisite for all other JIRA courses.

Prerequisites

None

Topics

What is JIRA?
JIRA roles
Navigating JIRA
Issues Hierarchy
Managing Issues
Workflow Concepts
Version management

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Jira Admin Part 1: Getting up and Running

Description

Here you learn the most important tasks to set up a new JIRA instance (JIRA Software, JIRA Core or JIRA Service Desk). You get hands-on experience performing the administration tasks that are common to all three JIRA applications.

Topics include a solid introduction to the following areas of JIRA Administration: user management, global and project permissions, project roles, and the configuration of issue types, workflows, and screens. You also learn how to share project configuration by taking advantage of the power of schemes. The course includes a variety of business use cases to assist you in understanding JIRA administration, and best practices are emphasized for each topic.

Objectives

Configure system settings
Set up users and groups
Configure global permissions
Create and configure projects
Create issue types
Update workflows
Edit fields and screens
Configure project permissions and roles
Share project configurations

Audience

This course is designed for new JIRA administrators. This includes anyone who administers JIRA Software, JIRA Service Desk, and/or JIRA Core.

Prerequisites

JIRA Essentials course or equivalent experience using JIRA - you should have a basic understanding of projects, issues, issue types, and workflow
You should know the basics of using the JIRA application(s) you have - JIRA Software, JIRA Service Desk, and/or JIRA Core
Optional - Getting Started with JIRA Software course - if you use JIRA Software

Topics

System settings
User and group management
Configuring global permissions
Project creation and configuration
Issue types
Workflows
Fields and screens
Project permissions and roles
Sharing project configurations
Introduction to schemes

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Jira Admin Part 2: Taking it to the next level

Description

This course follows on from the JIRA Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on JIRA Software and JIRA Core.

This course will explore more complex schemes (only permission and notification schemes were covered in Part 1), more advanced workflow configuration as well as board and sprint permissions. The course is structured around a case study where an organization creates a set of configurations and schemes to apply to new projects and existing in progress projects. Real world examples and and best practices are emphasized.

Objectives

Ask stakeholders the right questions to extract the business requirements
Map business requirements to JIRA configurations
Create issue types, fields, and screens to make it easy for your teams to get their work done
Customize workflows to match how your teams work
Configure who can manage sprints and administer boards
Create a set of standard schemes and configurations to use for new and existing projects
Establish JIRA administration best practices
Be a JIRA Superhero!

Audience

This course is designed for new JIRA Software Administrators who administer JIRA Software and/or JIRA Core.

Prerequisites

JIRA Essentials
Getting Started with JIRA Software
JIRA Administration Part 1: Getting up and running

Note: If it's been a while since you attended JIRA Administration Part 1, you might want to review the materials before this class

Topics

Mapping your business requirements into JIRA
Configuring issue types, fields, screens and their associated schemes
Customizing workflows with conditions, validators, and post functions
Configuring board and sprint permissions
Applying configurations to new and existing projects

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Jira Admin: Getting a Service Desk up and running

Description

This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasized for each topic.

Duration: 7 hours
Level: Introductory to intermediate

Objectives

Create a service desk project
Set up request types
Create queues
Create service level agreement (SLA) metrics
Link your service desk to a Confluence knowledge base
Add an email account
Brand your customer portal and global help desk
Add agents, customers, and other JIRA users
Create and customize automation rules

Audience

Anyone responsible for setting up a JIRA Service Desk project which includes:

JIRA Administrators
Service Desk Administrators
Service Desk Managers
Team Managers
IT Managers

Prerequisites

If you're solely responsible for setting up a JIRA Service Desk project, there are no prerequisites.
If you're also responsible for setting up JIRA company-wide, you should have completed JIRA Administration Part 1 or have equivalent experience.

Topics

Introduction to JIRA Service Desk
Creating a service desk
Setting up request types for your customers
Creating queues for your service teams
Creating service level agreement (SLA) metrics
Linking your service desk to a Confluence knowledge base
Adding an email address to accept email requests from your customers
Branding your customer portal and global help desk
Adding agents, customers, and other JIRA users to your service desk
Automating your service desk

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Getting Started with Jira Software

Description

This course teaches the basics of using JIRA Software to facilitate and manage agile software development projects. It covers the main tasks performed by the product owner, the scrum master, and the development team.

Topics include an overview of the Agile Scrum development process, as well as a solid introduction to creating and configuring a Scrum board, managing the backlog, planning and creating a sprint, and running the active sprint. It also provides an overview of the reporting capabilities of JIRA Software.

Duration: 3.5 hours
Level: Introductory

Objectives

Scrum in JIRA Software
Describe the Scrum software development process and how it's implemented in JIRA Software
Creating an Agile Board
Create an Agile Scrum board and perform general configuration of the board
Managing the Backlog
Groom the backlog and plan the sprint
Prioritize issues and group them into epics and versions
Estimate stories and create a sprint backlog
Active Sprints
Configure the board to add columns, swimlanes, and quick filters
Map statuses to columns, transition stories across the board to "Done"
Reports
Identify and use appropriately the 3 most common reports for Scrum development

Audience

Agile developers, agile coaches, scrum masters, team leads, project managers, product owners. Anyone who uses JIRA Software to manage Agile development.

Prerequisites

JIRA Essentials or equivalent experience using JIRA
You should have a basic understanding of JIRA Software, including creating and transitioning issues, creating and editing basic JQL queries
You should have a practical knowledge of the Agile process and Scrum

Topics

Scrum in JIRA Software
Objective: Describe the Scrum software development process and how it's implemented in JIRA Software
Creating an Agile Board
Objective: Create an Agile Scrum board and perform general configuration of the board.
Managing the Backlog
Objective: Groom the backlog and plan the sprint.
Objective: Prioritize issues and group them into epics and versions.
Objective: Estimate stories and create a sprint backlog.
Active Sprints
Objective: Configure the board to add columns, swimlanes, and quick filters.
Objective: Map statuses to columns, transition stories across the board to "Done".
Reports
Objective: Identify and use appropriately the 3 most common reports for Scrum development.

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Getting More from Jira Software

Description

This course focuses on the Agile project team. Project Managers and Product Owners learn how to turn customer feedback into a well organized backlog and how to ensure that estimation statistics are giving them the information they need.

Scrum masters and board admins learn how to configure boards to meet all project requirements, regardless of the complexity of the project. Developers learn how to use and log time against sub-tasks. The entire team experiences the benefits of JIRA Software's integration with development and collaboration tools, for the purpose of monitoring sprints and planning releases. They also learn how to maximize JIRA's reporting capabilities.

Duration: 7 hours
Level: Intermediate

Objectives

Given a set of requirements, create and configure a Kanban board
Given a Kanban board and a set of Support requirements, use swimlanes and quick filters to implement the requirements
Given a set of requirements for supporting a larger scale project, create and configure boards to implement the requirements
Given a set of reporting requirements, select the correct JIRA Agile report for displaying appropriate data

Audience

Experienced JIRA Agile users, JIRA administrators, agile project/program managers, scrum masters, software development project owners and developers - Applies to JIRA Software.

Prerequisites

Getting Started with JIRA Agile/Software (or equivalent experience)
Basic working knowledge of JIRA Software

Topics

Use JIRA Agile boards to support Agile project management
Create and configure a board to satisfy specific business requirements
Use multiple boards and filters to satisfy specific user requirements
Support larger scale projects using JIRA Agile boards and functionality
Use JIRA Agile reports to inform project decisions

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Jira/Confluence Integration

Description

In this course, attendees learn how to use JIRA and Confluence together in ways that enable teams to manage projects seamlessly across the two applications.

Learn to use Confluence to define product requirements, create JIRA epics, stories, and issues and link them directly to the product requirements without ever leaving Confluence. Learn how to use JIRA reporting to create dashboards that keep your team informed on project progress and status. The course is based on a scenario which demonstrates how to manage a project, from inception to completion of a sprint, using JIRA, JIRA Agile and Confluence (Agile experience is not necessary). Note that this course is not about integrating Confluence and JIRA from a system administration context.

Duration: 3.5 hours
Level: Introductory

Objectives

Use JIRA and Confluence to manage the development process
Manage tasks and projects using applications that they are familiar with
Provide project-level reporting on tasks across applications
Ensure that each member of the team is in touch with the development process and can work efficiently on tasks

Audience

Project managers, business analysts and developers, JIRA and Confluence application administrators, JIRA and Confluence users.

Prerequisites

JIRA Essentials and Getting Started with Confluence or equivalent

Topics

General project admin: versions, components, screens
Fields and field-itis
Basic workflow
Moving issues to a new project
Project admin tools including helper interfaces

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Jira Reporting and Dashboards

Description

This course is for those who are new to JIRA dashboards and reports.

You'll learn how to use JIRA's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects. In hands-on exercises, you'll create and configure a project dashboard and learn how to configure dashboard gadgets. You’ll also learn how to read JIRA Agile reports, configure a wallboard, and create a multi-project dashboard. The course discusses dashboard best practices and pitfalls and how to ensure your reporting reflects the right metrics at the right time. This course should put you on the path to using one of JIRA's core strengths: displaying project status visually on fully customizable dashboards.

Duration: 3.5 hours
Level: Introductory

Objectives

Identify and describe the purpose of the most commonly used reports in JIRA and JIRA Agile
Create a dashboard, populate it with gadgets and configure the gadgets
Read and interpret JIRA and JIRA Agile reports
Create and use a wallboard
Create a dashboard that tracks multiple projects

Audience

Agile project managers, scrum masters, technical managers, JIRA system administrators, or anyone looking to learn more about JIRA dashboards and reporting

Prerequisites

Familiarity with JIRA Agile, JIRA Query Language (JQL), and basic JIRA functionality

Topics

Overview of each of the major JIRA and JIRA agile reports - the purpose of each, how to use, how to read and interpret the data
How to create a dashboard and populate it with gadgets
How to create a dashboard that tracks multiple projects
How to configure gadgets so they display data as you need
How to create and use a wallboard

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Getting More from Jira Workflows

Description

In this intermediate-level course, you'll learn advanced workflow features and best practices for configuring them. Workflow features include post-functions, conditions, validators and commonly used status and transition properties.

You'll work to find solutions to common requirements coming from real business scenarios that JIRA administrators face on a daily basis. By the end of class, you'll be able to build more effective JIRA workflows by using all available workflow features.

Duration: 4 hours
Level: Intermediate

Objectives

Distinguish between the following advanced workflow features, create, implement and test each on functioning workflows: conditions, validators, post-functions, properties
Design workflow solutions for common business (process) requirements using the advanced workflow features mentioned above

Audience

This course is designed for new JIRA Software Administrators who administer JIRA Software and/or JIRA Core.

Prerequisites

Atlassian University's JIRA Admin Parts 1 & 2 or equivalent. You should also be comfortable with:

Managing users / groups / roles
Creating and using screens, fields, projects, issues, and schemes
Creating and using workflow statuses, transitions and schemes

Topics

Basic workflow concepts review (e.g., schemes, general terminology)
Modify workflows to address business requirements using conditions, validators, post-functions, properties
Best practice for using the following advanced workflow features (including 3rd party add-ons): conditions, validators, post-functions, properties
Use transition-based and status-based workflow properties (e.g., to apply status-based permissions)
Address complex real-world process requirements using JIRA workflows (e.g., establish an approval process)

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Getting Started with Confluence

Description

After completing this course, attendees will be able to create various types of content in Confluence. They'll be able to collaborate with co-workers to share knowledge and information in their workplace, increase access to information, and enhance their productivity.

In this introductory course, attendees will focus on how to start working successfully with Confluence. They'll learn the basics of Confluence and how to use it most effectively as they build their content and collaborate with co-workers. They'll learn how to navigate within the hierarchical content structure and will gain hands-on experience by performing many of the most common tasks in Confluence. Attendees will learn how to create and edit documents, known as pages, as well as format these documents. They'll also learn how to organize pages in Confluence's environment. Attendees will learn to add many types of media to their documents and use both basic and complex formatting tools to create robust content. They'll also learn the basics of using blueprints and macros. Attendees will learn how to use Confluence not just as a repository of content, but also as a collaborative working environment where information is shared through Confluence's social network features.

Duration: 3.5 hours
Level: Introductory

Objectives

Navigate inside of Confluence’s hierarchical environment
Create, edit and format documents in Confluence
Create great looking content using formatting tools
Work collaboratively with co-workers inside of Confluence
Use Confluence’s social network features such as like, share, and comment
Link documents to content inside and outside of the Confluence environment
Use macros to create robust content

Audience

All Confluence users.

Prerequisites

None

Topics

Navigation
Spaces
Pages and blogs
Blueprints
Social network features
Content formatting
Links
Macros

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Getting More from Confluence

Description

In this course, attendees will learn to complete advanced user and space administration tasks that help them succeed when implementing a Confluence environment in their organization. As a continuation of “Getting Started with Confluence,” attendees learn power user features.

They explore how to create and configure spaces, including the space’s look and feel. As part of the space administration process, they learn how to manage users and permissions within a space. Attendees explore macros and work with add-ons, including Confluence Questions, Confluence Team Calendars, and Gliffy, as a way to create rich content in Confluence. Attendees will work with the product requirements blueprint and learn how to create a link to a JIRA issue. They also get hands-on experience modifying a blueprint. Using the advanced features covered in this course, attendees will be able to use Confluence to its fullest extent. They’ll be ready to act as a resource within their organization during the Confluence adoption phase and beyond, as team members create content and collaborate with co-workers!

Duration: 3.5 hours
Level: Introductory

Objectives

Work with macros and add-ons - Create, edit, and sort data in tables
Use and modify blueprints and templates
Use advanced content creation tools
Set up users and permissions
Create and configure spaces
Configure global settings
Install macros and add-ons

Audience

Individuals who have completed “Getting Started with Confluence” or have equivalent experience working with Confluence.

Prerequisites

Individuals who have completed “Getting Started with Confluence” or have equivalent experience working with Confluence.

Topics

Advanced content creation
Spaces and personal spaces
Macros and add-ons
Space and space administration
Configuration options
Users
Permissions

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.

Please review the Technical FAQ sections page here.

Independent consulting firm

DECADIS Control Center

xCharts for JIRA

Official Atlassian Training Course Catalogue

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